At Matkum, we are committed to providing the highest level of customer satisfaction and stand behind the quality of our products. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy.
RETURN ELIGIBILITY
To be eligible for a return, the product must meet the following criteria:
- The product must be in its original condition, with all packaging and accessories intact.
- Returns must be initiated within 30 days of the original purchase date.
- The product must not have been used or damaged in any way.
- If a product does not meet these criteria, we reserve the right to deny the return.
RETURN PROCESS
Refunds will be processed within 6-8 business days of receiving the returned product. The refund will be for the full purchase price, excluding shipping and handling fees.
REFUNDS PROCESS
If you receive a defective product, please contact our customer service team immediately at [email protected]. We will replace the defective product or issue a refund as soon as possible.
EXCHANGES
If you would like to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired product.
DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please contact us at [email protected] within 7 days of receiving the product. Our customer service team will assist you with the return process and provide you with a return shipping label. We will either replace the damaged or defective product or issue a refund.
If you have any questions or concerns about our return and refund policy, please don’t hesitate to reach out to us at [email protected]. Our customer service team is available to assist you.