At Matkum, we understand that plans can change and sometimes customers may need to cancel an order. Our cancellation policy is designed to provide a hassle-free experience for our customers.
CANCELLATION ELIGIBILITY
To be eligible for a cancellation, the order must have not been processed and shipped. If an order has already been shipped, it cannot be cancelled.
CANCELLATION PROCESS
To initiate a cancellation, please contact us at [email protected] as soon as possible with your order number and the reason for the cancellation. Our customer service team will assist you with the cancellation process and provide you with the necessary information.
REFUNDS
If the order has not been processed and shipped, a full refund will be issued to the original payment method. If the order has already been shipped, it cannot be cancelled and the return policy will apply.
EMERGENCY SITUATIONS
In the event of an emergency or urgent situation, please contact us at [email protected] and our customer service team will assist you in cancelling the order.