ORDERING
1. How do I place an order?
To place an order on Matkum, simply browse our products, select the items you would like to purchase, add them to your shopping cart, and proceed to checkout. Follow the prompts to provide your shipping information, payment method, and billing information. Once your order is submitted, you will receive an order confirmation via email.
2. Can I change my order after it has been placed?
Yes, you can change or cancel your order, however, the order must be canceled or changed before it has been shipped. To cancel or change your order, please contact our customer support team at [email protected] as soon as possible.
SHIPPING
1. What is the shipping time?
The standard shipping time is 5-6 days, while the processing time is 5-6 days. The total delivery time is the sum of the processing time and shipping time.
2. What is the shipping rate and fee?
Shipping is free for all orders within the USA. There are no additional shipping fees or charges for customers. Our aim is to provide fast, reliable and affordable shipping for all of our customers, which is why we offer free shipping on all orders. Simply place your order and enjoy free delivery of your items straight to your doorstep. If you have any questions about shipping or need more information, please contact us.
3. Can I track my order?
Yes, you can track your order by logging into your account and viewing the tracking information.
4. What should I do if my order is delayed or if the address is incorrect?
If your order is delayed or if the address is incorrect, please contact our customer support team at [email protected] and we will assist you in resolving the issue.
5. What should I do if my package is lost or damaged?
If your package is lost or damaged, please contact our customer support team at [email protected] and we will assist you in resolving the issue.
RETURN & REFUND
1. What is your return policy?
Our return policy is detailed in our Return & Refund Policy, which can be found on our website. If you are not satisfied with your purchase, you may return it within the specified time frame for a refund or exchange.
2. How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] and they will assist you in the return process.
3. How long does it take to process a refund?
Refunds are processed within 7-10 business days of receiving the returned item.
PAYMENT
1. What forms of payment do you accept?
We currently accept credit cards: Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards. We also accept payments through PayPal.
2. Is it safe to use my credit card on your website?
Yes, our website is secure and encrypted to protect your personal and payment information.
3. Do you offer any discounts or promotions?
Yes, we offer discounts and promotions from time to time. To stay informed of our latest promotions, sign up for our email newsletter or follow us on social media.
If you have any further questions, please feel free to contact our customer support team at [email protected]. We are always happy to assist you!